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Can I get a refund if I don’t like Pro?
If you cancel your subscription it will will remain active until the end of your current subscrip...
Can I get a free trial of Pro?
If you are interested in a free trial please get in touch at help@easy-pv.co.uk. Please do also b...
What happens to all my cloud stored documents if I cancel my Pro Subscription?
As per data retention regulations, we will hold your documents according to our data retention po...
My bank is not showing up when trying to upgrade to Pro, what should I do?
If you can't find your bank when you enter it's name, try just typing a few letters of the bank n...
How much does a Pro subscription cost?
Easy PV Pro costs £35 (plus VAT) per user, per month. There is no ongoing commitment and you can ...
Why are the weight loading calculations failing for my plain tile roof?
Weight loading calculations will often fail for plain tile roofs. This is because we use MCS defa...
How is DC cable sizing and voltage drop calculated?
Easy PV returns the smallest cable cross-sectional area that achieves a voltage drop less than 1%...
Getting started
Our API for Easy PV and Heatpunk is open, and we welcome developers working on new integrations f...
The max voltage calculated in the inverter task doesn't match the Voc from the panel datasheet, why is this?
The max voltage factors in both the open circuit voltage (Voc) and the temperature coefficient (Δ...
What is the difference between orthorectified and standard satellite imagery?
The orthorectified map is geometrically corrected to give more accurate dimensions. The standard ...
The 3D image on the proposal has not updated after I made changes, how do I fix this?
The overview image must be updated when changes are made to the design. To do this, navigate to t...
The battery page is showing as incomplete but I have a battery?
This page can only generate with the Easy PV or MCS self-consumption method selected in the finan...
What is self-consumption?
Self-consumption is the proportion of electricity generated that is then consumed within the prop...
How do I do a hard refresh of my browser?
Sometimes your browser may store old versions of the Easy PV code and this can cause issues. A ha...
Why won't the structural calculations work for my project?
Not all combinations of roof material types and mounting systems have structural calculations in ...
How is the payback period calculated?
The payback period is the time it takes for the benefits of the system to outweigh the costs. Ea...
Why do some of the financial savings appear to be different on the Customer Proposal and Easy PV Project Report?
Easy PV uses two different methods of calculating financial savings. 1) We do a basic calculatio...
Can I edit the required documents and have them be e-signed?
No, you cannot change the required documents in the document manager or have custom documents e-s...
Can I change the email templates or add new ones?
The current email templates can only be edited on a case by case basis and new templates cannot b...
Can I get my project to share with my team by default?
Yes, you can set this up in My Account > Preferences by toggling on the sharing permissions you w...