FAQs

Can I pay Easy PV to design a project for me?

No, this is not a service we offer at Easy PV. If you’re struggling to use the software, you can ...

How do I link my Midsummer Account to pull over my trade prices?

To link your Midsummer wholesale account, please follow this guide. If you do not yet have a Mi...

Can I do a retrofit project in Easy PV?

Yes, to create a quote for a retrofit project: Recreate the existing system in Easy PV with th...

Can I do commercial or industrial designs in Easy PV?

Yes, you can use Easy PV for both commercial and domestic projects. Some features that will help ...

Can I do a battery-only project?

At the moment, this is not yet a supported feature. However, if you would like to quote a battery...

How do I change my email address?

Navigate to My Account in the top right and My details. Under Email type in your new email add...

Why is my date in the wrong format?

This is set by your device or browser settings, which may be set to English (US), giving the Amer...

What's happened to the international site?

As of September 2025, the Easy PV International site (easy-pv.com) will not be available. We’re w...

How do I do a hard refresh of my browser?

Sometimes your browser may store old versions of the Easy PV code and this can cause issues. A ha...

What additional features do I get with Pro?

Easy PV Pro has loads of extra features, these include: Group functionality which will allow...

How much does a Pro subscription cost?

Easy PV Pro costs £35 (plus VAT) per user, per month. There is no ongoing commitment and you can ...

Can I get a free trial of Pro?

If you are interested in a free trial please get in touch at help@easy-pv.co.uk. Please do also b...

How do I upgrade to Pro?

Make sure you're logged into the account you would like to be the Owner of the Pro team. This Own...

My bank is not showing up when trying to upgrade to Pro, what should I do?

If you can't find your bank when you enter it's name, try just typing a few letters of the bank n...

Is there an Easy PV app for the surveys task?

The survey task can be completed from any device with a mobile connection, including mobile phone...

Can I have a custom cover page?

This is available for Easy PV PRO users. If you are an Easy PV Pro user you can read about how to...

Can Easy PV Pro be used as a QMS?

No, at the moment Easy PV Pro cannot be used as a QMS. However, we are working towards this funct...

Does Easy PV have integrations with CRM systems?

Yes, here's the list of CRM companies that have integrations or are working on integrations. ...

Can I get a refund if I don’t like Pro?

If you cancel your subscription it will will remain active until the end of your current subscrip...

How do I cancel my Pro subscription?

You can cancel your subscription at any point by logging into Easy PV and navigating to Pro Accou...

What happens to all my cloud stored documents if I cancel my Pro Subscription?

As per data retention regulations, we will hold your documents according to our data retention po...

Can I share projects with other people in my team?

Yes, if you have a Pro Easy PV subscription you can share projects with other members of your Pro...

Can I get my project to share with my team by default?

Yes, you can set this up in My Account > Preferences by toggling on the sharing permissions you w...

Can I edit the required documents and have them be e-signed?

No, you cannot change the required documents in the document manager or have custom documents e-s...

Can I change the email templates or add new ones?

The current email templates can only be edited on a case by case basis and new templates cannot b...

Can I send emails from my email address rather than an Easy PV address?

By default emails sent from Easy PV will send from a “no reply” email address, with your own emai...

Which design mode should I use?

Each design mode has benefits depending on the type of project or design you are working on, deta...

Does Magic design mode work in my area?

If you notice that Magic scanning isn't working for a customer's property, this is most likely be...

Can I upload a CAD file or design PDF to use when doing a design?

At the moment, this is not yet a supported feature. However, our developers are hard at work and ...

How can I adjust roof measurements in the Roof task?

To see the roof dimensions, click on the corner of the roof. This will show you the dimensions o...

Can I change the orientation of the panels on a flat roof?

Yes, you can. Horizontal and portrait panels will automatically be angled toward the “bottom” or ...

The roof type I want isn't an option, what do I choose?

The roof options on Easy PV are slate, concrete tile, plain tile, sheet metal, standing seam, fib...

What is the difference between orthorectified and standard satellite imagery?

The orthorectified map is geometrically corrected to give more accurate dimensions. The standard ...

What do I set as the orientation in Quick Roof?

For Quick Roof projects, you have to directly set the orientation rather than it being calculated...

How can I model an east-west panel layout?

To model an east-west panel layout, create a flat roof or ground mount area in any design mode. ...

The mounting system I want to use isn't an option in the panels task, what can I do?

If the mounting system you'd like to use is not listed in the panels task, select No mounting. Th...

I can’t allocate my panels to an inverter - all the options are red.

When all of the allocation options are red, Easy PV has determined the panel/inverter combination...

The max voltage calculated in the inverter task doesn't match the Voc from the panel datasheet, why is this?

The max voltage factors in both the open circuit voltage (Voc) and the temperature coefficient (Δ...

How is DC cable sizing and voltage drop calculated?

Easy PV returns the smallest cable cross-sectional area that achieves a voltage drop less than 1%...

Can I add components that aren't listed on Easy PV?

Yes, for instructions on how to add different components, please read our full component upload g...

I have added an inverter in 'My Components', but it won't let me allocate any panels. How do I fix this?

If you're inverter looks like this, it means you haven't added any MPPTs. Navigate back to My Co...

I have selected a custom inverter and it isn't showing the right number of strings. How do I fix this?

On each inverter, you can see: The number of inputs (MPPTs) The number of strings on each MP...

I added a hybrid inverter to ‘My Components’ but can’t add a battery to it in the inverter task.

If you are trying to use custom hybrid Inverter and battery components - you will need to make su...

I added a battery in ‘My Components’ but it isn’t showing up as an option in the inverter task.

When you add a battery component, you must ensure that you have set the compatibility with your c...

How do I set up an all-in-one inverter?

To add an all-in-one inverter, follow these steps: Set up a custom hybrid inverter Set up a ...

GSE showing as not compatible with my panel but I've checked that is it compatible - why?

Open up the details for your custom panel and follow these steps Click the text 'Compatible w...

How can I share components with other people in my pro team?

Navigate to My Components Select the component type and component you want to share Clic...

Where is section C, D and E of the performance report?

These sections are displayed in both the MCS performance report and the performance and battery p...

What is self-consumption?

Self-consumption is the amount of electricity generated that is then consumed within the property...

The MCS self-consumption calculation doesn't work for my project - why?

The MCS calculations won’t work for projects with an annual generation greater than 6000 kWh, ann...

Why has the generation not changed after adding optimisers?

Adding optimisers in the inverter task will not automatically change the generation. The generati...

How does the Consumption task estimate self-consumption?

Easy PV simulates generation, consumption and battery usage across a full year to estimate how mu...

What are the differences between the MCS and Easy PV self-consumption calculations?

There are a few differences between the Easy PV and MCS self-consumption calculations: ...

Why won't the structural calculations work for my project?

Not all combinations of roof material types and mounting systems have structural calculations in ...

Why are the weight loading calculations failing for my plain tile roof?

Weight loading calculations will often fail for plain tile roofs. This is because we use MCS defa...

Why has my schematic not updated after I changed some components in the project?

The Schematic does not automatically refresh after changes are made to the project. If you've ch...

How is the payback period calculated?

The payback period is the time it takes for the benefits of the system to outweigh the costs. Ea...

The payback period is too long, how can I fix this?

There are a few things that can help with the payback period. The payback period is calculated by...

Why are there two consumption figures to choose from in the financial task?

If you have completed both the MCS self-consumption calculation and the Easy PV consumption calcu...

How can I factor VAT into the cost?

Yes, you can do so by following these steps: Navigate to the Financial task Click the pen in ...

How do I factor in a standing charge?

Easy PV does consider standing charges in it's financial calculations so it is unfortunately not ...

Why do some of the financial savings appear to be different on the Customer Proposal and Easy PV Project Report?

Easy PV uses two different methods of calculating financial savings. 1) We do a basic calculatio...

Why does the quote page still show components I've removed from a project?

If you changed the component after initially opening the financial task, you will need to refresh...

Why are the incorrect tariffs being used in the proposal?

If the tariffs in the proposal do not match the ones you've set up, it's likely you're using the ...

How can I remove VAT from the cost on the proposal?

You can do so by following these steps: Navigate to the Financial task Click the pen in the t...

My customer proposoal isn't loading - why?

If your report isn't loading, it's likely because Easy PV is missing some information it needs to...

Why is the battery page is showing as incomplete but I have a battery in the project?

This page can only generate with the Easy PV or MCS self-consumption method selected in the Finan...

Why is the payback period on my Easy PV project different from an identical design produced on a different software?

There is a variety of reasons the payback period could have come out differently. Even with ident...

How do I attach my logo/branding to the customer proposal or Easy PV project report?

To attach your Logo to the Easy PV Project Report navigate to My Account in the top right of the ...

The 3D image on the proposal has not updated after I made changes, how do I fix this?

The overview image must be updated when changes are made to the design. To do this, navigate to t...

How do I hide/show line prices on the customer proposal quote page?

Select Customer Proposal from the Tasks drop-down menu. In the section titled Quotation you ca...

Where do the numbers on the Financial Benefits page come from?

The Financial Benefits calculated based on the tariffs that you input. You can take a look at how...

General