FAQs
Use the search bar in the top left to search our FAQs.
If your question is unanswered here, you can contact us at help@easy-pv.co.uk or help@easy-pv.ie.
General
Can I pay Easy PV to design a project for me?
No, this is not a service we offer at Easy PV, but if you’re struggling to use the software, you ...
How do I link my Midsummer Account to pull over my trade prices?
To link your Midsummer wholesale account, please follow this guide. If you do not yet have a Mi...
Can I do a retrofit project in Easy PV?
Yes, to create a quote for a retrofit project: Recreate the existing system in Easy PV with th...
Can I do commercial or industrial designs in Easy PV?
Yes, you can use Easy PV for both commercial and domestic projects. Some features that will help ...
Can I do a battery-only project?
At the moment, this is not yet a supported feature. However, if you would like to quote a battery...
What's happened to the international site?
As of September 2025, the Easy PV International site (easy-pv.com) will not be available. We’re w...
How do I do a hard refresh of my browser?
Sometimes your browser may store old versions of the Easy PV code and this can cause issues. A ha...
Pro
What additional features do I get with Pro?
Easy PV Pro has loads of extra features, these include: Group functionality which will allow...
What happens to all my cloud stored documents if I cancel my Pro Subscription?
As per data retention regulations, we will hold your documents according to our data retention po...
Is there an Easy PV app for the surveys task?
The survey task can be completed from any device with a mobile connection, including mobile phone...
Can I have a custom cover page?
This is available for Easy PV PRO users. If you are an Easy PV Pro user you can read about how to...
Can Easy PV Pro be used as a QMS?
No, at the moment Easy PV Pro cannot be used as a QMS. However, we are working towards this funct...
Does Easy PV have integrations with CRM systems?
Yes, here's the list of CRM companies that have integrations or are working on integrations. ...
Pro Payment
My bank is not showing up when trying to upgrade to Pro, what should I do?
If you can't find your bank when you enter it's name, try just typing a few letters of the bank n...
How much does a Pro subscription cost?
Easy PV Pro costs £35 (plus VAT) per user, per month. There is no ongoing commitment and you can ...
Can I get a free trial of Pro?
If you are interested in a free trial please get in touch at help@easy-pv.co.uk. Please do also b...
Can I get a refund if I don’t like Pro?
If you cancel your subscription it will will remain active until the end of your current subscrip...
How do I cancel my Pro subscription?
You can cancel your subscription at any point by logging into Easy PV and navigating to Pro Accou...
Sharing projects and components
Can I share projects with other people in my team?
Yes, if you have a Pro Easy PV subscription you can share projects with other members of your Pro...
Can I get my project to share with my team by default?
Yes, you can set this up in My Account > Preferences by toggling on the sharing permissions you w...
Buildings and roofs
Which design mode should I use?
Each design mode has benefits depending on the type of project or design you are working on, deta...
Does Magic design mode work in my area?
If you notice that Magic scanning isn't working for a customer's property, this is most likely be...
Can I upload a CAD file or design PDF to use when doing a design?
At the moment, this is not yet a supported feature. However, our developers are hard at work and ...
How can I adjust roof measurements in the Roof task?
To see the roof dimensions, click on the corner of the roof. This will show you the dimensions o...
Can I change the orientation of the panels on a flat roof?
Yes, you can. Horizontal and portrait panels will automatically be angled toward the “bottom” or ...
The roof type I want isn't an option, what do I choose?
The roof options on Easy PV are slate, concrete tile, plain tile, sheet metal, standing seam, fib...
Kit builder
Custom components
If your problem is not addressed here, it likely will be covered in our detailed custom component...
Can I add components that aren't listed on Easy PV?
Yes, for instructions on how to add different components, please read our full component upload g...
I added a battery in ‘My Components’ but it isn’t showing up as an option in the Inverter task.
When you add a battery component, you must ensure that you have set the compatibility with your c...
I added a hybrid inverter to ‘My Components’ but can’t add a battery to it in the Inverter Task.
If you are trying to use custom hybrid Inverter and battery components - you will need to make su...
I have added a new inverter in 'My Components', but I'm unable to allocate panels to its inputs. How do I fix this?
Navigate back to My Components and open the inverter you have added. Under the Solar section make...
GSE showing as not compatible with my panel but I've checked that is it compatible - why?
Open up the details for your custom panel and follow these steps Click the text 'Compatible w...
Performance and consumption task
A detailed guide on the consumption task can be found here.
Where is section C, D and E of the performance report?
These sections are displayed in both the MCS performance report and the performance and battery p...
What is self-consumption?
Self-consumption is the proportion of electricity generated that is then consumed within the prop...
What are the differences between the MCS and Easy PV self-consumption calculation?
This applies to easy-pv.co.uk. The information provided here may not be accurate for easy-pv.ie. ...
The MCS self-consumption calculations in the Performance task don't work for my project - why?
The MCS calculations won’t work for projects with an annual generation greater than 6000 kWh, ann...
Structural task
Financial task
Why are there two consumption figures to choose from in the financial task?
If you have completed both the MCS self-consumption calculation (end of the Performance task for ...
How is the payback period calculated?
The payback period is the time it takes for the benefits of the system to outweigh the costs. Ea...
The payback period is too long, how can I fix this?
There are a few things that can help with the payback period. The payback period is calculated by...
How can I factor VAT into the cost?
Yes, you can do so by following these steps: Navigate to the Financial task Click the pen in ...
Why do some of the financial savings appear to be different on the Customer Proposal and Easy PV Project Report?
Easy PV uses two different methods of calculating financial savings. 1) We do a basic calculatio...
Customer proposal
My customer proposoal isn't loading - why?
If your report isn't loading, it's likely because Easy PV is missing some information it needs to...
How do I attach my logo/branding to the customer proposal or Easy PV project report?
To attach your Logo to the Easy PV Project Report navigate to My Account in the top right of the ...
How do I hide line prices in the customer proposal?
Select Customer Proposal from the Tasks drop-down menu. In the section titled Quotation you can c...
I’ve done a 3D design, can I include the 3D preview in the customer proposal document?
Yes, select Customer Proposal from the Tasks drop-down menu. In the bottom section titled Overvie...
Where do the numbers on the Financial Benefits page come from?
The Financial Benefits calculated based on the tariffs that you input. You can take a look at how...
Emails and e-signing
Can I edit the required documents and have them be e-signed?
No, you cannot change the required documents in the document manager or have custom documents e-s...
Can I change the email templates or add new ones?
The current email templates can only be edited on a case by case basis and new templates cannot b...
Can I send emails from my email address rather than an Easy PV address?
By default emails sent from Easy PV will send from a “no reply” email address, with your own emai...