Pro: Videos and guides
- Pro account settings
- Pro Team Management
- Company details and subscription settings
- Sharing permissions
- Email Credentials
- Customer Proposal Customisation
- Pro features
Pro account settings
Pro Team Management
This guide applies to easy-pv.ie and easy-pv.co.uk pro versions of Easy PV. The information provided here may not be accurate for easy-pv.com.
Pro team management
Team management allows you to have control over who is on your Easy PV Team and the role type they have. The team owner and any users with the admin role type can add and remove users, as well as change their role type.
You can manage your team settings in Pro Account Settings > General.
Role types
With Easy PV pro, different members of the team can have different levels of access. The roles available are:
- Admin: role includes the ability to view and manage Pro team settings.
- Owner: this is the user who set up the pro team and this role cannot be selected or changed. They have same permissions as admin but cannot be removed from the team, so make sure this is under an email address you can access even if the owner was to leave the company.
- Standard: can access all pro features but cannot view or edit the pro account settings.
Adding or removing users
To add users, you’ll need the individual’s name and email address (they do not need an existing Easy PV account). You can choose a user’s role. This role can be changed at any time.
The cost for adding a new user will be proportional to how much time is left until your next charge date and subsequent direct debits will be automatically updated.
To remove a user, click on the icon beside the user. This will disable their account and remove them from the subscription. The owner account cannot be removed so ensure it is under a company email address.
See here for information on sharing permissions. If you are having any issues with editing your team members, please get in touch at help@easy-pv.co.uk or help@easy-pv.ie!
Company details and subscription settings
This guide applies to easy-pv.ie and easy-pv.co.uk pro versions of Easy PV. The information provided here may not be accurate for easy-pv.com.
You can manage your company details and subscription settings in Pro Account Settings > General.
Company details
You can set default information that will be used across all your team’s user accounts. This includes company name, number, accreditation, logo, address, and postcode. The details you set here will be used where relevant throughout Easy PV tasks, forms, and reports.
Billing information
Here you enter the details we should use for billing your subscription. If you have a separate accounts department, you may wish to use their email address here.
We send out invoices by email every month after your subscription payment has been taken.
Cancel your subscription
To cancel your subscription, scroll to the bottom of the screen while in Pro Account Settings. Then click Cancel Subscription. This will cancel your subscription and your team’s accounts will switch back to standard access on the date your subscription would have renewed.
Please reach out to our support team if you're having any issues or would like to change your billing details at help@easy-pv.co.uk or help@easy-pv.ie!
Sharing permissions
This guide applies to easy-pv.ie and easy-pv.co.uk pro versions of Easy PV. The information provided here may not be accurate for easy-pv.com.
With Easy PV pro you're able to collaborate with your team by sharing projects and components. See below how you can configure your sharing settings.
Default sharing projects and components
The sharing permissions for each individual user in the team can be found in My account > Preferences > General and then Default sharing. In this section, simply select which permissions you would like to be given automatically when creating a project or component.
Manually sharing projects
- Click the share icon on the project
- Select which permissions you would like to share
- Click save in the bottom right corner. If you have lots of members in your team, you may need to scroll down to see the save option.
- Copy project link: users who have access to this project will be able to view it from this link.
- Make owner: the users displayed here will be the members of your team, clicking make owner will transfer ownership to this user. This will mean the project doesn't show on your project list (unless shared with your team) and you will no longer have permissions to choose who the project is shared with.
Manually sharing components
If you are using custom components in Easy PV, you can share those owned by you with other members of your team. The steps are very similar to above but for custom inverters and solar panels, you need to make sure you share both the manufacturer and the individual component:
Viewing projects shared with you
To view projects shared with you, make sure this option is selected in the project list page:
Projects owned by others will say Owned by [name] in the top right corner of the project:
If you're having trouble with any of these permissions or would like to share with individual members of your team rather than the whole team, get in touch with our support team on help@easy-pv.co.uk or help@easy-pv.ie!
Email Credentials
This guide applies to easy-pv.ie and easy-pv.co.uk pro versions of Easy PV. The information provided here may not be accurate for easy-pv.com.
With Easy PV pro you can send emails to your customer within the software, by setting up your email credentials it means these emails will send from your domain, rather than from no-reply@easy-pv.co.uk.
Email configuration
To edit your email settings navigate to Pro account settings > Email
Here you can enter email credentials to allow emails to be sent from your own email address, how this is set up will depend on what email provider you are using.
OAuth 2.0 - Gmail or Microsoft 365
If Gmail or Microsoft 365 is your email provider, then simply select OAuth 2.0, select the relevant option and click connect, this will direct you to your email where you can approve the connection.
Once it is linked, you can send a test email to make sure it's working as intended.
SMTP
If you have a different email provider then you will need to set up using the SMTP option. What is then required for each field is dependent on provider and you will likely be able to find instructions online by searching for your provider and 'SMTP credentials'. Below is some general guidance for each field
| SMTP Username | These credentials are provided by your email service provider and are used to authenticate your email client |
| SMTP From Address | Optional: This is the email address that recipients see as the sender of the email. In most cases this will be the same as the SMTP username. |
| SMTP Name | Optional: this will appear next to the 'from address'. |
| SMTP Host | This will vary depending on provider. The format will be something like smtp.provider.com. |
| SMTP Password | This will usually be an App Password that you need to set up but in some cases it will be your email password. |
| SMTP Port | Optional: by default this will be 587 but in some cases this will need to be changed. |
Once all required fields are filled in, click save credentials, you can then send a test email to make sure it's working as intended.
If you are having trouble, please contact support on help@easy-pv.co.uk or help@easy-pv.ie. Please let us know what provider you are using and a screenshot of the email page with your inputs (do not share your password).
Customer Proposal Customisation
This guide applies to easy-pv.ie and easy-pv.co.uk pro versions of Easy PV. The information provided here may not be accurate for easy-pv.com.
With Easy PV Pro, you are able to customise the proposal document that you send to your customers. This can help you align the proposal more with your branding and help you stand out!
What can I customise?
You have the option to:
- Add a custom cover page.
- Customise colours to match your brand.
- Add an 'About us' section to the contents page.
- Configure a branded footer to appear on all pages of the proposal document with your logo and company information.
- Add your terms and conditions and the scope of work sections to the proposal.
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If you want further customisation of the proposal or want us to create a document entirely to your own specification, please contact us about our Enterprise package on help@easy-pv.co.uk or help@easy-pv.ie.
Setting up
Navigate to Pro account setting > Proposal. There will also be an Uploads section in your Pro account settings where you can manage all the images you upload.
Colours
Select the colour you would like headers to appear in the proposal document.
You can precisely match this with your branding colours by typing in directly the RGB, HSL or HEX code, use the arrows to navigate between these options.
Cover page
Select whether you would like to include a custom cover page and whether you would like the customer name and address overlaid on your cover page and what colour you'd like this text to be.
If you don't already have a preferred way of making a cover page, you might find Canva useful. We have created a template with some additional instructions that you can use to create your own cover page design in Canva. When you are finished, click Share, then download, change the file type to PNG or JPG and download.
Once you have your custom cover page, either add it in the Uploads tab or in the cover page section click Select from uploaded images > Add images. After uploading you will be able to select your cover page. You also have the option to use an image from a URL.
Footer
In your custom footer you can input a phone number, address and website. You can also select the footer background and text colour and upload a logo.
Contents page
In this section you can add a custom cover letter with a custom header and contents. This can be overridden on a per-project basis.
You can also include an 'About us' section with an optional custom image. The 'About us' section should be a short description, make sure it does not overflow onto the next page of the proposal.
Terms and conditions and scope of work
Here you can input your terms and conditions and scope of work. In each case you can use the options at the bottom of the text box to format the text:
Both these options can be overridden on a project by project basis.
Changes made to the contents page, terms and conditions and scope of work will not automatically refresh in projects where you've already opened the customer proposal task. Click the refresh icon next to where it says 'Customer proposal' to reset those fields to what you've got in your settings.
If you have any additional questions about the customisation options or are having issues setting yours up, please reach out to our support team on help@easy-pv.co.uk or help@easy-pv.ie!
Pro features
DNO Application via Connect Direct
Easy PV Pro’s DNO application feature allows you to effortlessly create and submit a DNO application directly based on your Easy PV design. It will take information from your project to pre-populate some of the fields in a specially designed online form.
Making an Application
It is possible to begin the DNO application form once you have completed the design stage of your project and you have a bill of materials. At the Project Overview screen select Start on the DNO Application box on the right-hand side.
Further info on form sections
MPAN number
Firstly you need to fill in the customer’s unique MPAN number. This is the 13 digit unique identifier found on the customer's energy bill.
Once this is filled in, Easy PV will add the correct DNO for that address (this can also be set manually). If your DNO is not listed, you can select "Other/IDNO". Connect Direct will use the MPAN to ensure that the application is sent to the correct DNO.
Customer info
Your customer’s name, address, and contact details along with your own details will be pre-populated here (provided you have entered this data earlier in the design phase). These can also be edited or added here if required.
Device information
Easy PV will also have pre-filled the device type and unique reference number for the component that has been used in your design.
At this point, you need to choose an Installation Date. This date must be in the future, as only pre-installation applications are supported by Connect Direct.
It is then possible to input details of any devices that may already be installed at the customer’s property, for example, an existing AC charger.
Supply details
For the last section ‘Supply Details’, all of these fields will need to be filled in by you as the user.
You need to upload a clear image of the 'cut-out' of the electrical supply for the property, something like the image shown here. This image will then be verified and checked so it will need to be accurate
Once all other fields are completed, you can press submit application, which will automatically send the information as a formal application to the designated DNO.
Status of the application
You will receive updates from the DNO directly about whether the application has been rejected or approved. You can also view the status of your application from the project overview screen and refresh to check back for updates.
Amending an Application
In most circumstances, an application can't be amended. If you make an error in your application, you should submit a new application.
If your application has already been approved by the DNO, and you have not yet submitted commissioning details, it can be amended. You can do this by visiting the project overview, and clicking the Amend Application button:
This will return you to the application form, where you can change your answers to any of the questions. Please note that the MPAN, Address and Post Code must all remain the same as the original application. Unlike when making a new application, it is allowed for the installation date to be in the past.
Once you have made your amendments, you can press submit application, and the amendment will be sent to the DNO to be reviewed again. You can track the status of the amendment on the project overview page.
Sending Commissioning Details
Once the device has been installed on site, you should submit commissioning information to the DNO. You can do this by visiting the project overview, and clicking the 'Send Commissioning Details' button:
The information required depends on the the size of the application - Easy PV will automatically determine which form to use, based on the information sent in the original application. Simply answer all questions presented to you, and press "submit details". You can track the progress of your submission from the project overview.
Adding Attachments
For larger applications, you must provide a circuit diagram for each power generating module. These can be uploaded from the Project Overview page, using the Upload button:
Alternatively, the Schematic tool in Easy PV will automatically generate a circuit diagram based on your design. Make any necessary adjustments to the diagram, and press the PDF button in the schematic task to generate a PDF that can be saved to the project.
Once you have uploaded or saved a file to your project, you should be able to select it from the drop-down, and complete your submission.
Document Management
The document management section can be found at the bottom of the project overview. It allows you to keep track of all the documents you need for a project in one place. When a document is shown in red, it means it has not been saved/uploaded to the file management section of your project yet.
Saving an Easy PV report to the document manager
Let’s use the quote as an example of how to save a document to the document management section. When previewing the customer proposal report, you will see a menu on the right-hand side with a save button at the bottom. After clicking the save button, you can go back to the Project Overview and see that the quote has been saved to the document section.
Upload a document from your device
To upload a document from your device, click the Upload button. Then drag and drop the file, or use the Upload File button to find the document you wish to upload.
View, rename, download, or delete files you’ve saved to your project
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If you’d like to download any of the files you’ve added to your project, click the Download button.
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You can change the name of a file by clicking the three dots and choosing Rename.
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To categorise your saved files, click the three dots and select Reassign.
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To delete a document, click the three dots and then Delete. This will delete the saved version of the document from the file management section of your project.
E-signing
The e-signing functionality makes it quick and easy to get important documents signed by your team or customer. Several reports have e-signing capabilities including the customer proposal, G98, G99 A1-1, G99 A1-2, and PV Array Test.
Send a document for e-signing by email
Signing a document
When viewing a document that requires e-signing, the customer (or your team members) can click the signature field and then enter their name, the date, and their signature. They must tick the box to indicate they agree to the contents of the document.
After the document is signed after being sent via email, the recipient will receive an email with the signed document attached and you will receive an email confirming that the recipient has signed the document.
View a signed document
To view the signed version of the document, navigate to the document via the reports drop-down in the main navigation. The signed version of the document can be loaded by selecting the date version you want to view.
Emailing
You can access the email management section via the project overview. Here you can keep track of emails that have been sent.
If you would like emails to send from your email and domain, rather than no-reply@easy-pv.co.uk, then follow the steps outlined here.
Editing and sending an email 
Using the Quotation email as an example, when you click on the Quotation email option it will open an email window, like the one shown above. The the customer’s email address will automatically be filled (if it has been added to the project). Your email will populate in the ‘Cc’ field.
The quotation will be automatically attached to the email if it was saved to the file management section. You can add other attachments and then click Send when you are ready to send.
Adding additional attachments
You can add additional files to the email by clicking Add attachments. Please note you will only be able to upload files you previously uploaded/saved to the file management section or component management section.
Important: Please note that if you send the quote to the customer via this method, it will be sent as a PDF attachment. Follow the instructions here to send documents for e-signing.
Survey and installation record tasks
The survey task allows the surveyor to enter all information required to plan out the installation in one location. Surveyors can answer the questions and add additional comments. Information is pulled through from the survey to a scaffolding request form which you can also access from the Forms drop-down.
The installation record works in many of the same ways as the survey task, it instead allows you to keep a good record of your install should any issues arise in the future.
In both forms you can upload images and apply image annotations. A PDF report of the survey and installation record can be generated from the reports drop-down in the main navigation.
Accessing the survey and installation record
From any project, click the Tasks option in the main navigation menu, then select Surveys or Installation record.
Filling out
Both forms are divided into sections that can be viewed and navigated between using the right-hand menu.
Uploading an image
There are various places throughout the survey and installation record where pictures can be uploaded and annotated. Click on the Upload Images box and it will bring up the option to upload a picture from your files. If you are on a mobile or tablet device it will give you the option to take a photo. You can repeat this step to add multiple images.
Note that .heic files (usually from mobile devices) are not supported at this time. If your phone, tablet, or camera is set to save pictures in this file format, please change this to save .jpg files in settings.
Adding annotations to your images
Once the file has been uploaded, you can click on the picture to bring up the annotation options.
Accessing your survey and installation record as a PDF report
After the form is complete, the report can be found in the Reports drop-down.
